What was the last thing you found yourself waiting for?

A correction on the PayPal website that has now taken over two weeks to make, and it is still preventing me from doing business properly.  I need to change my customer service email address because I have changed internet providers, but their programming is preventing me from making the change.

Also waiting for someone at PayPal to actually show that anyone there has even half a brain, because I'm sure the problem could be resolved if the message could get from the brainless service reps to the technical staff.

I have made four written requests and spent 45 minutes (mostly on hold) on long distance while some baboon on the other end could not seem to understand my very clear English explanation of what the problem was, what could be several potential solutions, and the urgency for actually getting the problem fixed.  All it would take is for them to add "categories" to a drop-down category box that doesn't contain any, and won't let you complete the information change without having a category in the box.  So simple, with the right tools, and ability to get into the code, a child could do it!!!

This, apparently, is becoming indicative of the lack of brain-power now dominating at this so-called "business".  About a month ago, they managed to totally screw up business for many paying customers of "Statscounter" - which left Statscounter in the not-so-nice position of needing to apologize for the mess, even though SC was NOT the problem.  Being a large enough company, I guess they were finally able to resolve the situation after being able to force their way up the food chain to senior management, who then resolved the problems. (You can read about the whole mess on the Statscounter blog on their website).

Unfortunately, I'm just a little two-bit business customer. It is unlikely my plea's for someone with something better to do than diddle themselves while they keep you on hold on the phone will actually find their way to management.

I'm currently researching other Merchant Service providers.  After almost three weeks, my patience with this organization has just about totally become depleted.  If you know of someone who uses PayPal, pass this along to them, so they aren't shocked when they find themselves facing a similar challenge to mental stamina and sanity.